Privacy Policy

What is the purpose of our Privacy Policy?

Olga SAS, which manages the sulfodyne.com website, places great importance on the protection and confidentiality of your personal data, which we view as a mark of our reliability and trustworthiness.

As such, our Privacy Policy clearly demonstrates our commitment to ensuring that Olga SAS complies with applicable data protection regulations, and more specifically, with the General Data Protection Regulation (GDPR).

In particular, our Privacy Policy aims to inform you about how and why we process your personal data in connection with the services we provide to you.

Who is our Privacy Policy intended for?

Our Privacy Policy applies to you, regardless of your place of residence, provided you are at least 15 years old, whether you are a customer, a prospective customer, or a visitor to the sulfodyne.com website.

If you are under the legal age specified above, you are not authorized to use our services without the prior and explicit consent of one of your parents or the holder of parental authority, which must be sent to us via email at donneespersonnelles@avec-olga.com.

If you believe we hold personal data about your children without your consent, please contact us at the dedicated address listed above.

Does our Privacy Policy apply to job applicants?

If you are applying for a position at Olga SAS, you should review our “Candidate” policy, which is available at any time on our dedicated page at recrutement.olga.fr and details the processing activities carried out as part of our recruitment process.

Why do we process your personal data, and on what legal basis?

We process your personal data primarily for the following reasons:

  • to browse our website, use our services, and so that we can respond to your requests (e.g., requests for information, complaints, etc.) based on our Terms of Use and our legitimate interest in providing you with the best possible service.
  • to manage our customer service or consumer service based on the performance of the contract and our legitimate interest in responding to your requests and complaints as effectively as possible.
  • to keep you informed of our latest offers and events via email, based on our legitimate interest in retaining our customers and attracting new potential customers.
  • Keep you informed of our latest offers and events by phone, based on our legitimate interest in retaining our customers and prospecting for new potential customers.
  • Manage billing and any outstanding payments, based on our legitimate interest in receiving payment for the provision of our service and in accordance with our terms and conditions.
  • Follow us and comment on our posts on social media based on our legitimate interest in maintaining a dedicated social media page.
  • Receive our newsletter, which keeps you informed about all the latest news regarding our services, based on our legitimate interest in building customer loyalty and, if you are not yet a customer of our services, based on your consent.
  • Play videos on our website based on our legitimate interest in providing you with video content.
  • Geolocate your position to provide you with a smoother and more accessible service, based on your prior consent.
  • Allow you to participate in our contests, based on our legitimate interest in organizing them and enforcing the associated contest rules.
  • Ensure your safety on our premises by using video surveillance cameras based on our legitimate interest in protecting you, our employees, and our premises.

How did we obtain your personal data?

Your data is collected directly from you when you are a customer of our services or a “simple” visitor to our sulfodyne.com website, and we commit to processing your data only for the reasons described above.

However, we may also obtain your personal data indirectly from partners if you have previously consented to this with them.

For professionals only, it is also possible that your personal data may be processed indirectly in the context of trade shows or social media (e.g., LinkedIn).

However, when you voluntarily post content on the pages we manage on social media, you acknowledge that you are fully responsible for any personal information you may share, regardless of the nature and origin of the information provided.

What personal data do we process, and for how long?

Below is a summary of the categories of personal data and their respective retention periods:

  • For individuals, personal identification data (e.g., last name, first name) and contact information (e.g., email address) are retained for the entire duration of service provision, plus the applicable statutory limitation periods, which are generally 5 years.
  • For businesses, personal identification data (e.g., last name, first name, job title, company, department, etc.) and contact information (e.g., email address and business phone number, etc.) are retained for the duration of the service provision, plus the applicable statutory retention periods, which are generally 5 years.
  • For individuals, financial and economic data (e.g., bank account number, verification code, etc.) are retained for the duration necessary to complete the transaction and manage billing and payments, plus the statutory limitation periods, which are generally 5 to 10 years.
  • For professionals, when there is confusion between the name of your business and your personal name (e.g., sole proprietor, microbusiness, etc.), economic and financial data (e.g., bank account number, verification code, etc.) are retained for the duration necessary to complete the transaction and manage billing and payments, plus the applicable statutory limitation periods, which are generally 5 to 10 years.
  • Phone number used in connection with our telephone sales campaigns is retained for a maximum of 3 years from the last contact we had with you.
  • Email address: retained for a maximum of 3 years from the last contact we had with you as part of our email marketing campaigns, and retained until the end of your newsletter subscription to receive our newsletter.
  • Geolocation data is retained for a maximum of 2 months.
  • Video surveillance footage collected using our video surveillance cameras and retained for a maximum of one month.
  • Data provided in your resume and cover letter is retained for the duration of the recruitment process and then for 2 years from the date of your application.
  • Statistical data regarding the viewing of our videos, which is anonymized and retained indefinitely.
  • Connection data (e.g., logs, IP address, etc.) retained for a period of 1 year.
  • Cookies are generally retained for a maximum of 13 months. For more details on how we use your cookies, please consult our cookie policy, which is available at any time on our website.

Once the applicable retention periods have expired, the deletion of your personal data is irreversible, and we will no longer be able to provide it to you after this period. At most, we may only retain anonymous data for statistical purposes.

Please also note that in the event of a dispute, we are required to retain all personal data concerning you for the entire duration of the case, even after the expiration of the retention periods described above.

 

What rights do you have to control the use of your personal data?

Applicable data protection regulations grant you specific rights that you may exercise at any time and free of charge to control how we use your data.

  • The right to access and obtain a copy of your personal data, provided that such a request does not conflict with trade secrets, confidentiality, or the secrecy of correspondence.
  • Right to rectify personal data that is inaccurate, outdated, or incomplete.
  • Right to object to the processing of your personal data for marketing purposes, as well as to processing based on our legitimate interest, unless legitimate and compelling reasons justify such processing and override your interests, rights, and freedoms.
  • For consumers only, the right to register free of charge on the Bloctel do-not-call list at www.bloctel.gouv.fr.
  • Right to request the erasure (“right to be forgotten”) of your personal data that is not essential to the proper functioning of our services.
  • Right to restrict the processing of your personal data, which allows you to document the use of your data in the event of a dispute regarding the legitimacy of such processing.
  • Right to data portability, which allows you to retrieve a portion of your personal data in order to easily store or transfer it from one information system to another.
  • Right to provide instructions regarding the disposition of your data in the event of your death, either directly by you, through a trusted third party, or through a beneficiary.

For a request to be considered, it must be submitted directly by you or your representative to donneespersonnelles@avec-olga.com.

Requests cannot be submitted by anyone other than you or your representative. We may therefore ask you to provide proof of identity if there is any doubt regarding the identity of the requester, as well as proof of representation.

We will respond to your request as soon as possible, with a maximum response time of one month from receipt, unless the request is technically complex or , or if we receive a large number of requests at the same time. In such cases, the response time may be up to three months.

Please note that we may refuse to respond to any excessive or unfounded requests, particularly those that are repetitive in nature.

Who has access to your personal data?

Your personal data is processed by our teams and our technical service providers for the sole purpose of operating our service.

We would like to clarify that we vet all our technical service providers before hiring them to ensure they strictly comply with applicable data protection regulations.

FURTHERMORE, WE GUARANTEE THAT WE NEVER TRANSFER OR SELL YOUR DATA TO THIRD PARTIES OR BUSINESS PARTNERS.

Can your personal data be transferred outside the European Union?

The personal data processed by our website is hosted exclusively on servers located within the European Union.

Furthermore, we do our utmost to use only technical tools whose servers are also located within the European Union. If this is not the case, we ensure that they implement the appropriate safeguards required to guarantee the confidentiality and protection of your personal data.

How do we protect your personal data?

We implement all necessary technical and organizational measures to ensure the security of your personal data on a daily basis and, in particular, to prevent any risk of destruction, loss, alteration, or disclosure.

Do we use cookies when you browse our website?

We guarantee that we do not use any advertising cookies for the operation of this site.

However, we would like to inform you that we use statistical cookies when you browse our website. For more information, please see our Cookie Policy.

Who can you contact for more information about the use of your personal data?

To best ensure the protection and integrity of your data, we have officially appointed an independent Data Protection Officer (“DPO”) with our supervisory authority.

You may contact our DPO at any time, free of charge, at donneespersonnelles@avec-olga.com to obtain more information or details about how we process your data.

How can you contact the CNIL?

You may contact the “Commission nationale de l’informatique et des libertés” (CNIL) at any time using the following contact information: CNIL Complaints Department, 3 place de Fontenoy – TSA 80751, 75334 Paris Cedex 07, or by phone at 01.53.73.22.22.

Can the Privacy Policy be modified?

We may modify our Privacy Policy at any time to adapt it to new legal requirements as well as to new data processing activities we may implement in the future.